Field Service and Field Sales

Empowering Service and Sales in the Field

Imagine your salesperson outside the customer's entrance, accessing your CRM systems via their laptop or handheld device, and gathering all the up-to-date information they need before even talking to the customer. They walk in confidently armed with the knowledge they need. Now imagine they're closing the deal with the customer, once again, they can access the CRM right there, place orders, update status.

Now picture your service technician in the field, moving from one location to the next, consistently connected to back-office applications to receive information and post updates without ever having to step back into the office or re-logon to the corporate network.

That's the power of NetMotion Wireless software: Making mobile field workers more productive and giving IT managers the control to manage the wireless world.

Customer Service that’s Always On

Your service technicians are always on the move—which is why it’s so vital that they consistent and secure access to the tools and information they need to get their job done fast.

Field Service Workers Can:

  • Securely access and enter customer information wherever, whenever
  • Cure customer issues in fewer visits and less time
  • Work more productively, with fewer visits to the office


Selling Smarter: The Tools You Need, When You Need Them

There’s nothing more crucial to your company’s bottom line than sales—and yet your sales force may not have the tools they need to be performing at their potential.
Ultimately, that means less revenue for the company. Not to mention less satisfied customers.

NetMotion Wireless software ensures that your sales force stays securely connected to the applications they need to answer customer questions, input data into your CRM and make the sale, all right from the customer site. This means improved service, more sales, and less travel time for sales reps.

Field Sales Can:

  • Sell more efficiently by not having to reenter data
  • Eliminate the need for return calls by solving customer needs on the spot
  • Trim redundant technologies and plans and ensure greater efficiency


Management Tools to Ensure Efficiency

In addition to enabling your field reps to be more productive with our mobile VPN software, NetMotion Wireless Locality saves your company money by ensuring your wireless deployment is working as efficiently as possible.

Locality is a network performance management tool that provides insight into your public cellular networks deployment, including giving you detailed information on coverage strength, and identifying cellular plans that are being under-utilized. Detailed maps give you information regarding which technologies and resources are performing at peak, and which aren’t—so you can take the necessary steps to ensure your organization is operating as efficiently as possible.

Learn More:

For more information about how NetMotion Wireless is enhancing service and sales in the field, check out the following resource guides:

What Customers are Saying

“We’ve been able to reduce or in some cases eliminate the need for additional service calls to a customer’s location.  This saves time and money and increases the productivity of our engineers.”

— Jeff Silveira, Project Lead Mobile Field Applications, Beckman Coulter

Beckman Coulter, A NetMotion Wireless Customer

Resources for Field Services

PDF Download Field Services Best Practices

PDF Download Beckman Coulter Case Study

PDF Download Yankee Group Study: Maximizing Mobile Worker Productivity

Resources for Field Sales

PDF Download Field Sales Mobility Best Practices

PDF Download US Foods, Inc. Case Study

PDF Download Top 12 Challenges for Managing Mobile Deployments

See How our Mobile VPN Works:

San Diego County uses Mobility XE to Improve Service, Productivity

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