| FAQ
Category: Common Problems |
Updated:
11/18/2004 |
| ID
Number: 10115 |
Title: TotalRoam fails after the local administrator password is changed |
Summary:
TotalRoam has several executables that require the use
of the DCOM. If the password of the administrator account specified
during the TotalRoam installation is changed, TotalRoam
will no longer run.
Symptoms:
TotalRoam will not start and the Windows event system event
log contains numerous DCOM Event ID 10004 messages.
Resolution:
There are two ways to fix this:
A. Change the DCOM settings manually.
For Windows 2000
1. At the Run command type "dcomcnfg" and this will
open the DCOM Window.
2. Under the Application tab there will be a list of applications
that rely on DCOM. Under TotalRoam there will be several
applications; these will be the ones that need to be edited.
3. Double click on "TotalRoam Ellipse Configuration"
this will open the Properties window.
4. Click on the Identity tab and the username and password will
show. Change the password to the new Local Administrator password
and also change the Confirm Password to the same. There is no
need to change the username unless it has also changed.
5. Repeat this step for the other TotalRoam services: "TotalRoam
Ellipse Diagnostic Logging", "TotalRoam Ellipse
Port Routing", "TotalRoam Ellipse Route Server",
and "TotalRoam Ellipse System Server". The "TotalRoam
Ellipse Update Feedback" does not require this change.
(Note: Some of these may not show up in your setup if you do
not have all components of TotalRoam.)
6. Exit out of DCOM and go to the Control Panel. Under Control
Panel look for "Administrative Tools". Double Click
"Services".
7. Under services find the service called TotalRoam. Right
click on this service and select "Properties".
8. Under the "Log On" tab there will be a similar
set up to the DCOM settings. This also needs to be updated with
the Local Administrators username and password.
9. Reboot the machine after everything has been changed and
TotalRoam will start up automatically.
For Windows XP
1. At the Run command type "dcomcnfg" and this will
open the Component Services Window.
2. The DCOM settings will be located under "Component Services"
-> "Computers" -> "My Computer" ->
"DCOM Config"
3. Under TotalRoam there will be several applications;
these will be the ones that need to be edited.
4. Right click on "TotalRoam Ellipse Configuration"
and select "Properties" this will open the Properties
window.
5. Click on the Identity tab and the username and password will
show. Change the password to the new Local Administrator password
and also change the Confirm Password to the same. There is no
need to change the username unless it has also changed.
6. Repeat this step for the other TotalRoam services: "TotalRoam
Ellipse Diagnostic Logging", "TotalRoam Ellipse
Port Routing", "TotalRoam Ellipse Route Server",
and "TotalRoam Ellipse System Server". The "TotalRoam
Ellipse Update Feedback" does not require this change.
(Note: Some of these may not show up in your setup if you do
not have all components of TotalRoam.)
7. Under the "Component Services" Window will also
be the "Services" tab. Under services find the service
called TotalRoam. Right click on this service and select
"Properties".
8. Under the "Log On" tab there will be a similar
set up to the DCOM settings. This also needs to be updated with
the Local Administrators username and password.
9. Reboot the machine after everything has been changed and
TotalRoam will start up automatically.
B. Run the batch file created by copying the text below and
replacing <local administrator> and <local administrator
password> with the credentials of an account that has local
administrator privileges.
traux -RunAs user <local administrator> <local administrator
password>
trconfig -RunAs user <local administrator> <local administrator
password>
trlogger -RunAs user <local administrator> <local administrator
password>
trprtcfg -RunAs user <local administrator> <local administrator
password>
trrouter -RunAs user <local administrator> <local administrator
password>
trsystem -RunAs user <local administrator> <local administrator
password> |
