How to replace a NIC that is currently used by TotalRoam

Summary:

When replacing NIC that is used by TotalRoam, specific steps must be followed to ensure that TotalRoam works properly with the new NIC.

Details:

These are the steps that must be followed to properly change a NIC that is being used by TotalRoam:

1. Record the Windows networking configuration (IP, DNS, WINS, etc.) of the NIC being replaced.
2. Stop the TotalRoam service.
3. Set the TotalRoam service to “Manual”.
4. Uninstall the old NIC from the Windows Device Manager.
5. Shutdown the system.
6. Remove the old NIC and install the new NIC.
7. Power on the system.
8. Accept the “Hardware Installation” warning messages regarding Windows Logo compatibility.
9. Configure Windows® networking settings for the new NIC in Windows to match the settings for the old NIC as recorded in step 1.
10. Start TotalRoam Management Console and configure the appropriate network adapters with the new NIC.
11. Start the TotalRoam service.
12. Set the TotalRoam service to “Automatic”.

Failing to follow these instructions will result in binding problems with the TotalRoam IM Filter driver which can only be corrected by uninstalling and reinstalling TotalRoam.

Applies To

TotalRoam 4.0

Product Version:
All Versions.

Platform
Software.