Installing TotalRoam on a Microsoft® Windows® Domain Controller

Summary:
Because of differences between users on a standard windows machine and on a domain controller, configuration changes must be made to TotalRoam following installation before TotalRoam will work.

Details:
The individual TotalRoam processes must run with local administrator privileges. During installation, the local administrator identity for each process is configured with the following format:

LOCAL_MACHINE_NAME\Administrator

On a Domain Controller, the user LOCAL_MACHINE_NAME\Administrator does not exist. Instead, the local administrator is actually the domain administrator (DOMAIN\Administrator). To ensure that the software operates properly on a domain controller, the user identities of each TotalRoam process must be manually edited using the dcomcnfg utility. The steps for installing the TotalRoam on a Domain Controller are as follows:

1. Follow normal installation instructions and reboot when prompted
2. After rebooting, you may see the error "Error connecting to Total Roam Server.       0x8000401A: Unable to communicate with the config server." This is normal.
3. Run "dcomcnfg" and for each of the listed TR processes (e.g. TRConfig, TRRouter,     TRSystem, TRLogger, and if installed, TRPrtcfg), do the following:

a. Select the process
b. Click the "Properties" button
c. Click on the "Identities" tab
d. Browse for and select the domain administrator
e. Select the domain administrator
f. Save the new identity.

4. Repeat 3 for each TR process.
5. Reboot

Note: These steps will have to be followed each time the domain admin password is changed.

Applies To:
Domain Controller Installs

Product Version:
All Versions

Platform
Software